STANDARD TERMS AND CONDITIONS OF SALE
The purchase of travel and/or other products on this Web site constitutes an agreement between you and Atabey Viajes S.L., doing business as Atabey Viajes. The following terms and conditions form part of such agreement.Please make sure you have read and understood these general terms and conditions .
1. Responsibility of Design Travel
Atabey Viajes makes every effort to ensure the accuracy of information provided on this Web site. Atabey Viajes’s sole objective is to assist customers in verifying availability of travel products and services and in making bookings and purchases in due form.After you have completed your booking on the web site, you will promptly receive an invoice from Atabey Viajes and Atabey Viajes will send you your travel documents in accordance with the provisions of Section 5 of these General Terms and Conditions of Atabey Viajes.
2. User’s Responsibility
Travel Documents It is your responsibility to enquire on, and obtain, all required travel documents. Atabey Viajes is not liable for all consequences of inappropriate or missing travel documents.
A valid European passport is mandatory for travel outside of Europe. Some countries require a passport to be valid for six months from the date of return to Europe. European citizens born in certain countries may require a visa in addition to a valid passport. Permanent residents or immigrants who are not European citizens will require a permanent resident card. One parent traveling with a child under 18 may need to obtain a notarized letter of consent signed by the non-traveling parent. Customers are responsible for checking which documents are required and ensuring they have them on hand before departure. Failure to present the required documents may result in the airline or relevant authorities denying customers boarding, with no refund or appeal. Customers may also be denied entry to another country even if they possess the necessary travel documents. For more information on required travel documents, please contact your nearest Atabey Travel.
3. Confidentiality and Privacy
Respect of our customers’ privacy is of utmost concern to Atabey Viajes. Atabey Viajes never sells the names of individual customers or any other information drawn from their personal profiles to third parties. All direct communication between you and Atabey Viajes (whether by e-mail, facsimile, telephone, or postal mail) remains confidential. For the purposes of reserving your trip and processing the transaction related thereto, however, we do require certain basic personal information.
When you reserve or purchase travel services through Atabey Viajes, we may be required to transmit such information (including your name and address) about you and your purchase to booking/payment processing partner(s), the tour operator, the air carrier or any other travel product or service provider involved; this step is essential to the processing of the transaction. While Atabey Viajes makes every effort to ensure respect of your privacy, you understand that for the purpose of verifying the above-mentioned information, Design Travel may choose to disclose it to a third party assigned the task of verifying and/or corroborating the information provided as part of your file.
4. Prices and Payment Methods
Prices All prices, unless specified otherwise, are in euro. Prices may be increased at any time and for any reason. For european residents, in accordance with applicable regulation, where there is an increase of more than seven per cent (7%) in the price of services after a deposit has been paid for said services, and such price increase does not result from an increase in government taxes or a fuel surcharge allowed by the European Transportation Agency, the customer has the right to cancel and receive a full refund.
Payment Methods
European residents may pay on-line or by telephone using Visa, American Express or MasterCard credit cards. Some agencies might not accept all the credit cards mentioned before.The travel products and services you reserve must be fully paid at the time of booking. Your credit card account will be debited, and you will be informed of that transaction by means of the invoice sent to you at the time of booking. You agree to comply with booking terms and conditions whether you have manually signed an invoice or receipt.This transaction is final, non-refundable, and non-transferable. Neither the purchaser nor the passenger may modify any details of the transaction. Booking of travel services constitutes a contract between the customer and Atabey Viajes.
Cancellations & Modifications
Subject to your compliance with the cancellation and modification policies of each tour operator or product/service supplier, Atabey Viajes may charge a reasonable fee for any booking cancellation or modification.
5. Delivery of Documents
After you have reserved your trip on the Web site, Atabey Viajes will promptly e-mail you an invoice confirming your purchase and details of your itinerary, including e-ticket, hotel voucher and car rental information, where applicable.Reception of this invoice constitutes your final opportunity to verify the accuracy of the information that will be entered on your travel documents. Please contact Atabey Viajes immediately upon receipt of your invoice if you note any discrepancies, failing which Atabey Viajes shall not be liable for any errors and/or omissions related to your booking.
6. Travel Insurance
Atabey Viajes strongly recommends the purchase of travel insurance, including cancellation insurance and out-of-province health insurance. The Concierge Club Plan, Emergency Medical Plans and Trip Cancellation Plus Plan insurance products are available for purchase on-line.The Concierge Club and Emergency Medical Plans are only available for Canadian residents with a valid Government Health Insurance Plan.You will receive your confirmation of insurance policy purchase via e-mail within 24 to 48 hours. Please read your insurance policy carefully before you depart.You acknowledge that Atabey Viajes makes this insurance available in good faith and that you are fully responsible for your decisions in regard to travel insurance (e.g., taking out comprehensive coverage, or purchasing no insurance at all).
7. Liability for Products & Services and Customer Advisory
You acknowledge that Atabey Viajes acts as a middle-person between you and carriers, hotels, tour operators and other service/product providers selected by you. Consequently, Atabey Viajes cannot be held liable towards you or your fellow travellers for the services rendered, and/or the products offered, by such third-party providers. Atabey Viajes shall not be liable and assumes no risk for the obligations, or any default or negligence, of third-party providers and for any damages including, among other things, damages due to delay, cancellation, loss of goods, sickness, injury, accident, quality of services, inconvenience, loss of enjoyment, disappointment, acts of God or force majeure. Outside of Spain, living standards and local practices, as well as conditions with respect to the provision of services and accommodation, may differ from those to which you are accustomed in Spain.
8. Images
Images featured on this Web site are for information purposes only: images and other graphic content should not be relied upon for the purposes of your booking and cannot be considered as part of this agreement.
9. Applicable Laws
This agreement is governed by the laws of the Province of Barcelona, and you hereby submit and attorn to the jurisdiction of the courts in the Barcelona, Spain.
10. Contact Information
If you have any questions regarding your on-line booking, please contact your nearest Atabey Viajes.